1. Introduction
At Emerald NeuroArts Foundation, every contribution — whether through a purchase or a donation — directly supports our mission.
This policy explains how we handle refunds, exchanges, and donations to ensure transparency and fairness.
2. Donations
All donations made to Emerald NeuroArts Foundation are voluntary and support our programs, materials, and community initiatives.
Key Points:
- Donations are generally non-refundable
- As a registered 501(c)(3) nonprofit organization, donations may be tax-deductible in accordance with applicable laws
- Donors are responsible for consulting their tax advisor regarding deductions
If you believe a donation was made in error, please contact us and we will review the situation on a case-by-case basis.
3. Artwork Purchases
We offer original artwork and prints for collectors and supporters of our mission.
All sales are considered final, except in the following cases:
- The item arrives damaged
- The item received is incorrect
In these situations, please contact us within a reasonable timeframe after delivery.
4. Refunds and Replacements
If your purchase qualifies (damaged or incorrect item):
- We may offer a replacement when available
- If a replacement is not possible, a refund may be issued
To process your request, we may require:
- Proof of damage (e.g., photos)
- Order details
Refunds, when approved, will be issued through the original payment method (e.g., PayPal).
5. Shipping Considerations
Emerald NeuroArts Foundation is not responsible for:
- Delays caused by shipping carriers
- Issues arising from incorrect shipping information provided by the customer
However, we will do our best to support and assist in resolving any issues.
6. Workshops and Experiences
For in-person workshops or experiences:
- Registration policies, including attendance and participation guidelines, may vary
- In general, fees (if applicable in the future) are non-refundable, unless otherwise specified
We reserve the right to establish specific conditions depending on the nature of each experience.
7. Contact
If you have any questions about this policy or need assistance with a purchase or donation, please contact us through the form available on our website.
We are committed to responding with care and transparency.